Case Study: Retail Chain/Order Fulfillment System

Client profile:

• This client used an order fulfillment process that was not scaling to handle growth of the business. The system was very complex, prioritizing orders based on a variety of factors as varied as delivery scheduling and product dye lots. Despite the company’s previous efforts to improve system performance, the system was quickly bottlenecking their business and stood to limit production in the next major sales cycle. Fulfillment delays were resulting from poor system performance and competition for orders with other online systems. These delays resulted in increased shipping costs and potential negative effects on customer satisfaction.

The need:

• Help client transition the system to a new platform intended to integrate with their existing systems and meet their growing business needs.

iSynergetics solution

We developed a proof-of-concept that demonstrated the performance results under this new architecture. With the architecture proven, we migrated the application to the new architecture within the schedule and under budget This improved performance significantly and ensured that the seasonal needs of the business would be met. Solution offering used IBM iSeries, Java, eclipse, and Db2/400 stored procedures and physical files